The most optimum engagement model is a function of multiple factors – Size of your database, its complexity, criticality, need for responsiveness and last but not the least, cost. Our engagement models are tuned to varying client situations and requirements –
- Dedicated DBA Service
- Xtension DBA Service
- 24X7 dbAce
- OnDemand dbAce
Dedicated DBA Service
We become an extension of you, delivering complete database administration activities. Under this model of engagement, we take responsibility for your complete database environment – in terms of functionality, security, performance, availability and upgrades. This model gives you access to the expertise and skill sets of our strong DBA team at a fraction of the cost.
Appropriate for large enterprises as managing the infrastructure may demand the performance of complex administrative functions unique to your environment. These functions may require detailed knowledge of a data environment enabling our team to better optimize, recommend, upgrade and manage the entire environment. A stable dedicated team, having an intimate knowledge of your environment would perform better on all parameters.
Other advantages being:
- Reduce costs by standardizing and optimizing routine administration tasks
- Have a reliable, continuously operating data operation
- Have a robust data operation with enhanced expertise and data performance
Benefits of Full DBA Service:
Focus back on business You can focus on your business, as your databases would be our business
No need to hire, train and retain in-house DBAs There is no need to worry about employee turnover, vacation time, nights and weekend coverage.
Leverage the collective knowledge, skills and experience of our team of expert database professionals. Take advantage of our extensive array of monitoring and administration tools, documented best practices and time tested support strategies.
Faster problem resolution and response times. We leverage the expertise of our entire DBA team to provide fast resolutions to database problems.
Increased database availability and performance. Increase availability and performance with our strategic planning, proper implementation of high availability options, and ongoing administration and monitoring efforts.
Xtension DBA Service
Remote DBA Experts augment your in-house DBA team. We are responsible and accountable for only those tasks assigned to the Remote DBA Experts team according to an agreed upon Service Level Agreements (SLAs). The flexibility of this model allows the customer to choose the set of services as well as the databases supported. The customer, in effect, tailors the support agreement to match their current and future needs. Companies that are constrained with hiring freezes, high workloads or inexperienced DBAs find this to be an attractive alternative to hiring additional in-house resources. Supplemental DBA services allow the customer to achieve a high level of support while freeing internal resources for higher priority and higher ROI activities.
Benefits of Supplemental DBA Service
Access to technical expertise and skills not available in-house Leverage the expertise and knowledge of our entire team of DBAs.
Workload balancing for internal staff during spikes If your DBA staff is overwhelmed, let our database professionals share the workload.
Backup support during crunch times, peak processing periods, off-hours support in the absence of your in-house DBA There is no need to worry about employee turnover, vacation time, nights and weekend coverage. We have you covered.
Faster problem resolution and response times We leverage the expertise of our entire DBA team to provide fast resolution to database problems.
Increased database availability and performance Increase availability and performance with our strategic planning, proper implementation of high availability options, and ongoing administration and monitoring efforts.
The service offers 24×7 support of the database environment through monitoring, system-level troubleshooting and documented routine processes.
24X7 Routine Checks
- Database availability
- Alert logs for severe operational errors
- Database space allocations
- Database resources
- Database file system space
- Automated backups & maintenance
24×7 Database Troubleshooting The research and corrective actions taken by dbAce, in response to critical system-level notifications.
Troubleshooting tasks include:
- Standard Operating Procedures
- 24×7 critical support & remediation
- Database return to normal operations
- Root cause analysis of critical events
- Native database recovery
Routine Administration Processes Each customer has unique standard operating procedures and routine maintenance needs. If it can be clearly defined, it can be successfully executed.
Special alerts that are selected by the customer can be:
- Routed to the Customer
- Routed to dbAce
Customer-defined actions are taken by dbAce for these special alerts or for routine automated maintenance procedures.
Service Management Reporting State of the art tools deployed by dbAce provides customers with data regarding the status and quality of the service and the performance of the database.
Report data includes:
- Ticket status and trends
- Alert summaries
- Service request summaries
- System performance and trend data
- Quality & event data
On Demand dbAce
dbAce offers a variety of advanced database services to meet the additional database management needs of our customers. By going above and beyond the basics of database administration, dbAce provides you comprehensive solutions for reliable database operations and enhanced data performance. Since these services may not be needed on a regular basis, you only pay for what you need, when you need it. These services ensure rapid and comprehensive DBA support on an hourly, pay-as-you-go basis. Common services include: Implementations & Updates - The creation, migration, patching and upgrading of the database and database components, including:
- Specification & database creation
- Platform installation & upgrades
- Data relocation & refreshes
- Data & object migrations
- Component installations & patches
Analysis & Improvement - The discovery, recommendation and execution of system-related database improvements, including:
- Performance analysis
- Recommendations & remediation
- Database reorganization development
- Statistical updates
- Database index tuning
- Resource mentoring
Security & Object Administration - Modifications made to the user accounts, objects and processes related to the database, including:
- User account maintenance & creation
- Database privileges grants & revokes
- Database object creation & alterations
- Export/ import creation & execution
Business Continuity Planning - The preparation, creation and testing of backup and recovery-related processes specific to the database, including:
- Backup & recovery process development
- Disaster recovery test preparation
- Disaster recovery scenarios testing
- Replication setup & administration